Refunds & Exchanges

This Refund and Exchange Policy applies to all purchases made through the AutumnAlvarez.shop website (except for AutumnAlvarez supplement products).

Filter Line Refund Policy

We do not currently offer refunds and/or exchanges for used filters

Supplement Line Refund Policy

We do not currently offer refunds and/or exchanges for our supplement product line. Cash Back Policy

We are committed to your satisfaction and offer a 365-day quality guarantee on many of our products. However, please note that our cash back offers are not covered by this policy.

For orders for which cash back has been received, we will accept returns or refunds up to 30 days after receipt of the merchandise. If you choose to return the merchandise within this 30-day period, the cash back amount will be deducted from the total refund amount.

For the rest of the products purchased through our website, we are happy to provide refunds and exchanges for all products within 1 year of receipt, as long as the payment was not made through Paypal, which has a 180-day refund policy restriction rule.

Here are some frequently asked questions about our return policy:

What is the refund period?

If you are not satisfied with your purchase for any reason, we will accept refunds within 365 days of purchase, subject to the conditions listed above.

I received a damaged, defective or wrong item. What should I do?

If you received a damaged, defective or wrong item, please contact us immediately within 365 days of the delivery date and describe the damaged, defective or wrong item, including photos of the packaging (with tracking number clearly shown) and photos of the item received. Our online exchange department will review your complaint and process the option to return the defective item for a replacement or gift card. As long as the item is still in stock, we will be happy to replace the original item at no charge. If the damage was caused during courier shipping, we will not be able to refund as this is beyond our control.

When will I receive my refund?

Once we receive, inspect and confirm that the returned product is intact, a full refund will be issued to the original form of payment. All customers must contact us after sending the package back and provide tracking information so that we can process the refund.

NOTE: Most financial institutions take an average of 3-5 business days to process a refund, but it may take longer. Please allow up to 7 business days for your financial institution to post the refund on your statement before contacting us. We recommend that you contact your credit card issuer for more information.

How can I contact you?

You can contact us via email at Support@AutumnAlvarez.shop. The AutumnAlvarez Support team is available Monday through Friday from 9am to 5pm EST.

To contact us, please include your order number and product details in your email. We guarantee a response within 24 hours and are happy to help you!

Can I get a refund for my priority insured shipping?

No. We offer free standard shipping on all orders, but priority shipping and delivery protection fees are non-refundable.